At Futgy, we want you to be satisfied with your purchase. If for any reason you are not, we offer a simple returns policy.

Deadline for returns

You have 30 days from the date of receipt of the product to request a return.

Return conditions

• The product must be unused and in its original packaging.
• The receipt or proof of purchase must be included.

Procedure for returns

1. Contact us through our contact form indicating your order number and reason for the return.
2. We will provide you with instructions on how to return the product.

Shipping costs

• If the product is defective or you received an incorrect item, we will cover the shipping costs.
• For returns for other reasons, the customer is responsible for shipping costs.

Refunds

Once we receive and verify the returned product, we will process the refund to your original payment method within 7-10 business days.