What shipping methods are available?

At Futgy, we understand that waiting time can be a concern. That's why we offer a single standard shipping method that is completely free. This shipping has an estimated delivery time of between 7 and 18 business days. We know that it may seem a bit long, but we believe that the wait is worth it and, therefore, we don't want to add any additional costs for shipping. In addition, our shipments are international, so you can enjoy our products from anywhere in the world.

Where is my order?

Once you complete your purchase, you will receive a unique tracking number for your order. With this number, you will be able to track your package from the moment it leaves our warehouses until it arrives at your doorstep. We will keep you informed via your email, where you will receive the tracking number and updates on the status of your shipment. We recommend visiting our "Track My Shipment" page for more details on how the tracking process works on Futgy.

How long will it take to customize my order?

If you have chosen to personalize your order, we ask that you please be patient. The customization process may take an additional 4-6 business days before your order is ready to be shipped. Once customization is complete, we will send you a shipping notification along with a tracking number, so you can follow the progress of your order at all times. We appreciate your patience and look forward to shipping your personalized item to you.

My order has not arrived, it is still in transit. What do I do?

We fully understand your excitement about receiving your order, and at Futgy we are committed to making the tracking process as easy as possible for you. Once your order has shipped, you will receive a tracking link where you can see the latest updates on the location of your package. We ask that you be patient and wait until the estimated delivery date.

If for any reason there is a delay, don't worry. Tracking information will provide you with details about the current location of your package and possible causes of the delay. If after 15 business days from shipment you still have not received your order, we encourage you to contact our customer service team. Your satisfaction is our priority, and we will do everything we can to ensure that you are happy with your purchase.

My order has not arrived and the tracking indicates that it has been delivered.

At Futgy, we understand the frustration this situation can cause. We recommend that you first check to see if a neighbor has received the package on your behalf. If after this check you still cannot locate your order, do not hesitate to contact our customer service team as soon as possible. We will conduct an investigation and work closely with you and our carriers to locate your package as soon as possible. We are here to help you and make sure you receive your order without any problems.